ROLE
Lead Product Designer
PRODUCT
Copilot Memory, V1
SURFACES
Word & Office Agent
FOCUS
Transparency & control
The problem
A document is something you can see and judge. Memory works in the background. People didn’t know what was saved, why, when it was used, or how to change it. The same invisibility that makes memory effortless can also make it unsettling.
What we learned
Memory started as a personalization problem and quickly became a control one: not how to remember more, but how to let people see and delete what’s remembered. And people shouldn’t need to understand where memory lives to stay in charge of it.
What I designed
I designed memory to speak up at the moments that matter and stay quiet the rest of the time.
01
A notice when something is saved
02
Delete any single memory
03
A temporary chat for one-off work
04
One place to manage it all
Two calls shaped it
“Make this professional” doesn’t mean “always write professionally.” People write differently for every audience.
Too little feels scary, and too much is noise.
Clear controls now let people see and manage what the system remembers, across Word and Office Agent.
THAT’S THE STORY